Texas Health Rockwall is proud of the many positive comments, thank you notes and words of appreciation that we receive on a daily basis.  The privacy of our patients is a priority therefore, while we like to share some of the kind words, we have removed names and any identifying comments from these actual letters, cards, emails and ROCK STAR nominations.

  • "Ten thousand thanks for the kindness and care I received. I appreciate the professionals that aided me and helped me get well. I am a proud patient of your hospital where each member of the staff greeted me and helped me with smiles and laughter."
  • "Pam did an excellent job of making me feel very comfortable, valued and reassured my family that everything was going to be okay. The entire nursing team was very quick to respond and help me. Pam kept humor throughout this entire experience for me."
  • "I was so impressed with the kindness of the entire nursing team. This is not a job for them; it's a calling that they do extremely well... When I left I felt like I was leaving family."
  • "I just wanted to say every doctor and nurse during my surgery was a rockstar. I've never been to a hospital where the staff made me feel like yours did - very compassionate. People who helped me every step of the way from the clerk to the surgeon. Amazing hospital and very clean. Thank you - i was actually going to give up on health care until I came to your hospital."
  • "I have been in the hospital 2-3 times, but the last time my nurse, Sissy Walters, was the best nurse I have had in any prior hospital - Baylor Dallas, Lake Pointe and Presby. She had a smile every time you needed help. My family could ask anything and she would always know the answer. Always in a good mood. Thanks, Sissy for everything."
  • "My L&D nurses have been amazing. They have taken such good care of me. Most of them feel like family. The food service has been so great. They even went out and bought the food I eat to bring me each day. Management has come in to check on me. Strangers who are now friends are praying for me. Thank you Rockwall Presby!!!!!"
  • "I want to thank all of the “Rock Stars” on the ER Team at Texas Health Rockwall. My mom was in immense pain, and you ladies and gents stepped up and took care of her as if she were you own family member. I am praising your team not only for your competency and professionalism, but also for your unbelievable display of empathy and concern. Good customer service isn’t something that can be taught completely; you have to be a natural ‘people person and want to help others. My family and I are so thankful for the level of customer service we received tonight. Again, you ladies and gents ROCK!!!"
  • "We are so appreciative for the care mom received from the many nurses and attendants while there, and for your guidance and counsel when preparing to move mom on to a rehab facility - and the ease we experienced thanks to your advance preparation."
  • "Sissy made my elderly mother feel comfortable in a strange bed, safe in a foreign environment, like Sissy was one of my mother's good friends during her stay in ICU. Sissy truly went above & beyond to make sure that my mother was given exceptional care & it showed!"