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Billing Information

Insurance & Hospital Billing

Texas Health Rockwall accepts most major insurance plans. Click here for a list of current plans.

Should you have any questions regarding your bill following a stay at Texas Health Rockwall please contact our Central Business Office:

Texas Health Partners Business Office
1-800-715-7210
customerservice@texashealthpartners.com

Charity Care

As part of our mission to improve the health and well-being of the people in the communities we serve we understand some may need assistance in fulfilling their financial obligation to the facility. Patients with family income at our below 200 percent of applicable federal poverty guidelines who lack sufficient funds to pay their bill are eligible for charity care. In addition, patients with significant medical bills and income above 200 percent of applicable federal poverty guidelines may be eligible for charity care. Once eligibility is determined, a charity committee will review the application to determine whether all or a portion of the patient’s medical bill will be forgiven.

Patients who are unable to pay for all or a portion of their treatment may apply for charity care. All patients who believe they may be eligible for charity care are encouraged to apply by completing a charity application.

Charity Care Policy

Charity Care Application

Charity Care Policy - Spanish

Charity Care Application - Spanish


Billing FAQs

Depending on the type of services your hospital visit required, you may receive separate bills from medical professionals such as emergency room physicians, radiologists, pathologists and/or anesthesiologists, etc.  Texas Health Rockwall does not bill or collect for those services and they are separate and apart from your hospital bill.

Please note that these groups may not be contracted with your specific insurance carrier, in which case, you would be responsible for payment to those providers. If you have questions about those bills, please use the contact information listed on those particular statements.

Your hospital statement may include a variety of services including laboratory, radiology or other procedures your physician orders.  It also includes charges for your room, meals, nursing care and housekeeping.

All billing is handled through the Central Business Office in Arlington.  If you have questions about your bill, please call the Central Business Office at 1-800-715-7210 or you may email them at customerservice@texashealthpartners.com

If you feel a statement or letter may be in error, please call 888-889-0754 or the Texas Health Partners Central Billing Office at 800-715-7210.

Yes. Click here to go to the online bill payment page.

Our Charitable Care policy and forms are available on this site.  Please refer to that information for details on how to request assistance.

Please click here for a list of current plans.  Participation is subject to change so please contact your health plan to confirm.

Yes, ambulance services are charged separately just as other professional services are.  Therefore, you will receive a bill from the ambulance service for any transportation, including transfers to another facility.  For questions regarding that bill, please call the ambulance service directly.