Grievance Information

The satisfaction of our patients and visitors is important to us. If you have a concern or question you may speak with your nurse or department manager at any time.

Should you have further concerns about patient rights, safety, or any other complaints or grievances, please contact our Quality Concern hotline at 469-698-1647.  If you prefer, you may submit your concerns in writing by requesting the appropriate form.  Please speak to a House Supervisor or department Director to request a form.  You may submit a grievance in writing or by way of the hotline without retaliation.

If you are not satisfied with the resolution, you have the right to contact the Texas Department of State Health Services, Customer Service Representative, 1100 West 49th Street, Austin, TX 78756 or at 1-888-963-7111.

In addition, patients who wish to address concerns with Joint Commission may contact Customer Service at 1-(630)-792-5800 or at customerservice@jointcommission.org. Complaints may be directed to 1-800-994-6610 or at complaint@jointcommission.org.