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Grievance Information
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Grievance Information
The satisfaction of our patients and visitors is important to us. If you have a concern or question you may speak with your nurse or department manager at any time.

Should you have further concerns about patient rights, safety, or any other complaints or grievances, please contact our Patient Experience Director at 469-698-1647. You may submit a grievance without retaliation.

If you are not satisfied with the resolution, you have the right to contact the Texas Department of State Health Services, Customer Service Representative, 1100 West 49th Street, Austin, TX 78756 or at 1-888-963-7111.

In addition, patients who wish to address concerns with Joint Commission may contact Customer Service at 1-(630)-792-5800 or at customerservice@jointcommission.org. Complaints may be directed to 1-800-994-6610 or at complaint@jointcommission.org.
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Main Hospital
3150 Horizon Road
Rockwall, TX 75032
(469) 698-1000
Full-Service Emergency Room
2265 N Lakeshore Dr.
Rockwall, TX 75087
(972) 216-8300
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