Concerns, Comments and Compliments

 

At Texas Health Rockwall we value your comments, suggestions and concerns about the care we provide.  Our patients are our top priority and we want to learn from your experience at our hospital.  Our goal is to provide you with an informative, caring and satisfactory service with respectful and quality standards of care.  Please let us know how we are doing.

You may contact specific department directors and managers by clicking on the contact button at the bottom of the service line page.  If you would like to recognize a team member for providing excellent care please Nominate a Rock Star on our home page.

Should you, a family member or caregiver have a concern or question please speak with your nurse or department manager as soon as your concerns arise so that we may intervene and assist in resolving the matter.

Should you have further concerns about patient rights, safety, or any other complaints or grievances, please contact our Quality Concern hotline at 469-698-1647.  You may also submit your concerns in writing by requesting a complaint form; by sending your concerns via fax 469-698-1501; or email to concerns@phrtexas.com  You can be assured that your concerns will be addressed without retaliation in any way.

 

If you are not satisfied with the resolution, you have the right to contact:

Texas Department of State Health Services

Customer Service Representative

1100 West 49th Street

Austin, TX 78756

1-888-963-7111.

 

If you are not satisfied with the resolution, you have the right to contact the Texas Department of State Health Services, Customer Service Representative, 1100 West 49th Street, Austin, TX 78756 or at 1-888-963-7111.

In addition, patients who wish to address concerns with Joint Commission may contact Customer Service at 1-(630)-792-5800 or at customerservice@jointcommission.org. Complaints may be directed to 1-800-994-6610 or at complaint@jointcommission.org.