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Emergency Services

Two Convenient Locations — Same Great Care

For more information about our North Rockwall Emergency Room:

Visit Our North Rockwall E.R. Website

It's comforting to know that emergency care is available around the clock, 24 hours a day, seven days a week, at both Texas Health Rockwall Emergency Rooms. Board-certified ER physicians, along with experienced, community-based ER nurses and paramedics, are well prepared to offer quality emergency services to people of all ages and conditions.

 

What Is Triage?

Triage is a process used in ERs to prioritize patients based on the seriousness of their condition. In emergency situations, patients are not seen on a first-come, first-served basis. Rather, they are seen in order of the seriousness of their problems. Please keep in mind that there are a number of reasons patients may have to wait. Other patients may be treated ahead of you due to the severity of their conditions, if specialized treatment rooms are not immediately available, or if a test or procedure is needed.

Our expanded triage rooms allow for the simultaneous assessment of multiple patients and ultimately more rapid treatment and intervention.

How Long Do I Have To Wait To Be Seen?

Wait times vary for each person depending on how serious their condition is, the category assigned by the triage nurse, and how many patients have more serious conditions. Our North Rockwall ER may often have shorter wait times.* 

Convenience and Comfort

Beyond the high quality and courteous services, patients appreciate the extra conveniences and comforts available in our emergency room:

  • All private rooms
  • Flat-panel televisions
  • Free Wi-Fi

Our emergency room works collaboratively with other facilities, including Texas Health Dallas, to facilitate transfer for patients requiring services beyond those available in Rockwall. We are committed to offering the same level of care for emergency conditions as any large metropolitan center emergency room, regardless of the age or condition of the patient. We have streamlined the transfer process to ensure patients requiring a higher level of care or emergency intervention are transferred in a expeditious manner.

Primary Stroke Center 

Texas Health Rockwall is an accredited Primary Stroke Center through The Joint Commission. This certification validates that our hospital provides services that function to achieve long-term success in improving outcomes for stroke patients.

Be aware of the warning signs of a stroke – and CALL 911 for immediate assistance:

  1. Sudden numbness or weakness of the face, arm or leg, especially on one side of the body.
  2. Sudden confusion, trouble speaking or understanding.
  3. Sudden trouble seeing in one or both eyes.
  4. Sudden trouble walking, dizziness, loss of balance or coordination.
  5. Sudden severe headache with no known cause

Caring For Heart Patients

Patients who come to the emergency room at Texas Health Rockwall exhibiting signs of a heart attack are rapidly evaluated by a board-certified ER physician and experienced nurses and paramedics. Once stabilized, patients experiencing an acute heart attack will be transported by air ambulance for emergent intervention in the cardiac catheterization lab. The efficiency of this program consistently allows for intervention within 90 minutes of arrival in Rockwall, which meets the recommendations of the American College of Cardiology and the American Heart Association.

Caring For Pediatric Patients

ER nurses are experienced in caring for pediatric emergencies and continue to receive training to ensure we provide a high level of care to the future of our community. Pediatric patients who require admission for inpatient treatment not available at Texas Health will be transferred to area pediatric centers based on capacity and/or family preference.

The North Rockwall ER is a part of Children’s Health TeleMedicine Network, which allows for immediate collaboration with an ER physician at Children’s Health when medically necessary.

Your Opinion Counts!

After you are treated and released, you may receive a survey regarding your experience in our emergency room. Please complete the survey and return it as soon as possible. We value and appreciate your opinion, and will use your comments to identify areas for improvement.

 

Texas Health Rockwall contracts with Emergency physicians from Emergency Medicine Consultants, Ltd., of Fort Worth, Texas. For more information about Emergency Medicine Consultants, Ltd., please click here.  

 

*Shorter wait times are not a guarantee. Natural disasters and other unforeseen circumstances may increase wait time. 

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Department Leadership

Jennifer Spencer

Senior Director, Clinical Excellence